Refund policy

Return Policy

At Lyra Cub, we want you to feel complete confidence in the structural integrity, smooth hand-sanded edges, and childproofing features of our nursery storage furniture. Our return policy is structured in full accordance with the Australian Consumer Law (ACL). Due to assembly bolt compression marks on wood panels, wall fastener installation scarring, and strict children's furniture hygiene standards, please review our return conditions below carefully.

1. Return Window

Customers have the right to request a return within 30 days from the documented date of delivery. Return requests submitted after this 30-day period will not be accepted for change of mind.

2. Change of Mind Eligibility & Conditions

To qualify for a valid return and subsequent refund under our change-of-mind policy, your items must strictly adhere to the following criteria:

  • The toy chest, storage crate, low bookshelf, or wardrobe fixture must be completely unassembled, unbolted, unloaded with toys, and in its original, brand-new condition.
  • Assembly & Hardware Threading Notice: Storage units may be unboxed indoors for visual inspection of timber grain, finish, and spatial dimensions. We strictly cannot accept furniture that has been assembled with hex wrenches or screwdrivers (tightening timber assembly bolts causes irreversible wood compression rings, thread scarring, and surface paint flaking).
  • Timber faces, rounded corners, and lids must show zero toy impact dings, pencil marks, liquid watermarks, baby saliva marks, or food smudges.
  • Gas struts and soft-close hinges must remain uncompressed and uninstalled on timber rails with zero piston scuffing.
  • All original packaging, molded protective inner styrofoam/cardboard edge buffers, unopened hardware screw packs (including wall anchors, bolts, washers, and hex keys), and assembly manuals must remain 100% complete and undamaged inside the return parcel.
  • Items showing signs of home nursery use, attempted wall installation, or damaged retail cartons will be strictly rejected during our quality inspection.

3. Australian Consumer Law (ACL) Guarantee

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

4. Return Shipping Costs

For change-of-mind returns, the customer is responsible for paying all shipping costs associated with returning their items. Return shipping costs are non-refundable. Because flat-packed solid timber storage furniture carries substantial volumetric mass, return freight costs can be notable. We recommend using a trackable shipping service and purchasing parcel transit insurance, as Lyra Cub cannot guarantee receipt of returned items without tracking proof.

5. How to Initiate a Return

  1. Contact our customer concierge team at support@lyracub.shop within 30 days of delivery. Please include your order number, unit model/finish, and reason for return.
  2. Our support team will review your request and provide you with an authorized return warehouse address, an RMA number, and specialized flat-pack repackaging instructions.
  3. Do not mail your items back to the address printed on the original shipping label or our corporate administrative address. Returns sent to unauthorized addresses cannot be processed.

Refund Policy

This Refund Policy details our procedures regarding order cancellations and the financial resolution of authorized returns.

1. Order Cancellations and Modifications

  • If you need to cancel or modify your order (such as changing a wood stain colorway, chest model, or delivery address), contact us immediately at support@lyracub.shop.
  • We enforce a strict 1 - 2 hour cancellation window from the exact time of purchase.
  • Once this window has passed, your order is automatically transmitted to our automated fulfillment network and cannot be altered or canceled. If you no longer want the items, you will need to accept delivery and follow our standard Return Policy.

2. Inspection and Approval Process

Once your returned package arrives at our designated logistics facility, our nursery hardware quality team will inspect each piece to verify compliance with our return conditions (completely unassembled timber panels, pristine unbolted hardware packs, scratch-free finishes, and undamaged original packaging). Following inspection, we will send you an email notifying you whether your refund has been approved or rejected.

3. Refund Timing

If your return is approved, your refund will be processed immediately. The funds will automatically be credited back to your original payment method (e.g., Credit Card, PayPal) within 3 to 10 business days.

4. Delayed or Missing Refunds

If you have received an approval notice but have not seen the credit reflected in your account:

  • Check your bank account or credit card statement again.
  • Contact your bank or financial institution, as processing times vary before funds officially post.
  • If you have completed these steps and still have not received your refund, please contact us at support@lyracub.shop for further assistance.